Wednesday, May 9, 2018
EKITI APC GUBERNATORIAL PRIMARIES HOLDS ON FRIDAY: BIMBO DARAMOLA HOLDS THE ACE
[b]EKITI APC GUBERNATORIAL PRIMARIES HOLDS ON FRIDAY: BIMBO DARAMOLA HOLDS THE ACE[/b]
National leader of the All Progressives Congress, Asiwaju Ahmed Tinubu, a former governor of Ogun State, Aremo Segun Osoba and a select group of APC leaders from the South West are locked in a decision dilemma after a secret meeting at the Lagos State Government Lodge Annex Abuja.
The National Working Committee NWC of the ruling All Progressives Congress APC has cancelled the results of last Saturday’s botched gubernatorial primary election in Ekiti state, and has consequently fixed this Friday for the conduct of fresh primaries. The NWC which took the decision after a marathon session between Monday and Tuesday however barred the agents of aspirants who were identified to have disrupted the process from further participating in the primary election in whatever capacity.
“Perhaps, more importantly is that the exercise of Saturday is cancelled and would now be conducted this Friday, 11th May, 2018”, said Mallam Bolaji Abdullahi, the party’s spokesman at a news conference. According to him, “the existing primary election committee is maintained, except the secretary who will now be substituted”.
The secretary, Hon. Magaji Aliyu who is a member of the House of Representatives had come under intense criticisms by some aspirants who accused him of trying to subvert the process, but Mallam Abdullahi said Mr Aliyu was never indicted for compromising the process but that ” virtually all aspirants complained that the secretary has a close relationship with one of their colleagues and so we decided to drop him in order to guard the integrity of the process and not because he was found to have compromised”. Other members of the committee who would work alongside its chairman, Gov. Umar Tanko Al-Makura of Nasarawa state are; Mr. Duke Oshodin; Barr. Robert Okwuego and Mr. Tunde Balogun.
According to the party, “All Identified unruly agents that participated in the suspended primary election of 5′” May 2018 are disqualified from participating In the rescheduled primary as agents. Accordingly, the following individuals are hereby disqualified from participating as agents or partaking in the rescheduled primary in whatever capacity; Ayodeji Omowaye, Rotimi Faleye, Kayode Afolabi, Oladele Ademola Samuel, Oyetunde Ojo, Akintade Olayisade and Temitope Adewumi. “All agent tags must bear the name of aspirants they represent.
All agents in the rescheduled primary election are hereby barred from coming to the voting arena with their mobile phones”. Other decisions reached by the NWC are: “Security agents from other states will be mobilized to secure the venue and officials in the rescheduled election. One person would be appointed subject to the consensus of all aspirants to assist persons with disability and illiterate voters.
All aspirants must not leave their sitting position unless with the approval of the primary committee “All aspirants would be held vicariously liable for the conduct of their agents. Names of the following aspirants would now be written in the following order as stated below: Ajayi Olatunji Olowo and Olubunmi Kayode. “The NWC condemn the disruptlon of the Primary of 5th May and resolved that all found culpable, directly or indirectly will be punished in accordance with the relevant provisions of the party constitution”.
The words among APC delegates amidst reports of PDP electing Prof. Olusola Eleka as their own Gubernatorial flag bearer is that they have served Asiwaju Segun Oni and Dr. John Kayode Fayemi for too long especially from 2007-2014. They believe that it is better to have an option that is a general election winning candidate with street credibility, fresher ideas, passionate about the welfare of the Ekiti people. Congressman Bimbo Daramola definitely is the man fit enough to take Fayose on; streets to streets, grassroots to grassroots, ballot for ballot, money for money, influences for influences and they want APC back come 14th July, 2018.
#BimboEkitiCares
#BimboEkiti
#BimboDaramolaLovesEkiti
#BimboDaramola4Governor
Signed
Falade Segun Emmanuel,
P. A. New Media.
08022226484
Tuesday, January 9, 2018
Pastor Peter Adigwe empowers Orphans at Camp Beulahland in Nigeria
The Vision - To provide food, housing, clean water, medical care, education and skill training centers therefore improving the qualitv of life for those we serve in Nigeria. It is also our mission to share the love of Jesus Christ with each one we come in contact with.
The Mission - John 3:16 - "For God so loved the world that He gave His only begotten Son, that whosoever believeth in Him should not perish but have everlasting life."
The Purpose - The purpose of Mission 3:16 is to provide a safe place for the underprivileged while meeting their physical, social, spiritual and educational needs. The may be accomplished through the written or spoken word and music and may also include other activities that will further the vision of Mission 3:16.
Beulahland Maternity & Nursing Home is directed by Eunice Adigwe. With over 30 years experience in general nursing and midwife service, Eunice has previously worked at University hospitals in Madan and Benin City and has also served as a civilian nurse for the Navy. Eunice is certified to train and equip student nurses to serve our clinic. At this time, we have one Head Nurse and three junior nurses. We provide basic medical care for childrcn and adults. Prenatal care and postnatal care is also provided for women. BMNH is currently housed in the front of a rented building which doubles as in apartment for Pastor Peter and his family.
Camp Beulahland
The exisiting site is approximately 4.36 acres. According to Nigerian law, a wall must be built around the perimeter of the property. The wall defnes the boundry of the properts and also protects the occupants of the property. The wall is being constructed utilizing local contractors using handmade block crafted by native Nigerian workers. Upon completion the wall will be approximactely 1800 linear feet and 10 feet high.
The photo to the left shows the start of the first building on the property. Future buildings on the site:
Housing for children and caregivers (now under construction)
Medical: Clinic/Future Hospital
Educational Center for K-12
Adult Skill Tratning Center
School of Ministrv and Training
Chapel/Multipurpose Building
Pastor Peter A. Adigwe's Biography
At 6 years old was disowned and abandoned by his parents, wandered like an orphan for 10 years, serving 17 different families as a house slave
At age 17 his village was attacked by radical Islamists... personally attacking him with machetes and nearly bludgeoning him to death
Married for 35 years to wife Eunice Adigwe
Two Children Gloria 14 years old and Rejoice Jabez 5 years old
A graduate of London School of Business in Nigeria
Completed studies with Michelin Technical School
Successful salesman for Michelin Tire in Nigeria
Served over 9 years as Junior Pastor and also State Pastor with the Redeemed Church of God
Founding the ministry in 1991, Peter and wife Eunice are current pastors of the 200 member Mercy Seat Gospel Church in Benin City, Nigeria,
Founded Camp Beulahland Ministry in 1991, which disciples, feeds, clothes, educates and houses nearly 30 underprivileged boys and girls ages 3-16
Founded Perausad International Christian School in 1996 which currently educates nearly 30 children
Medical Clinic 2007 - Mission 3:16 - Beulahland Maternity and Nursing Home opened with Eunice Adigwe as Director
Wednesday, July 27, 2016
Thursday, August 9, 2012
MAKING MONEY ONLINE
Dear Friend,
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Whenever you register a new domain name, you need to setup the name server with the one provided your web host in order to make your website display properly. This video shows you how to set up a name server for your domains.
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In order to upload files onto your website's server, you need to make use of a File Transfer Protocol (FTP) client.. This video shows you how to upload files via a free FTP program.
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Wordpress is probably the most popular blogging platform for Internet marketers. You can actually setup a free wordpress blog hosted on Wordpress.com. This video shows you how to setup a free wordpress blog.
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Twitter is one of the most popular social networking sites on the entire Internet with over 200 million users! This video shows you how to setup and optimize your twitter account.
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Paypal is the most common online payment processor used by Internet marketers. This video shows you how to add a Paypal order button to your website.
Video 10: How to Use Google Trends
Google trends allows you to identify the latest trends that is happening online at any point of time. This video shows you how to use Google trends to spot new trends.
Video 11: How to Use Jing Take Screenshots of Any Website
Jing is a free software that allows you to take a picture or make a short video of what you see on your computer monitor and share it instantly via web, email, IM, Twitter or your blog. This video shows you how to use Jing to take screenshots of any website.
Video 12: How to Check Your Stats Using Awstats
It's really important for you to track your website traffic statistics so you know which areas is working well for you. AWStats is powerful log analyzer which creates advanced server statistics reports based on your server logs.This video shows you how to check your stats using Awstats.
Video 13: How To Create A Facebook Fan Page
Facebook fan pages are an excellent way to build a strong presence on the Internet as well as to communicate with your customers online. This video shows you how to create a Facebook fan page.
Video 14: How To Set Up MySQL Databases For Your Website
A MySQL database is basically a relational database management system that runs as a server providing multi-user access to a number of databases. When installing some scripts, you're required to set up a MySQL database. This video shows you how to set up MySQL databases for your website.
Video 15: How To Setup An AWeber Autoresponder Account
In order to build a subscribers list, you need an autoresponder account so as to collect your prospects' details. Aweber is one of the most popular autoresponder services available online. This video shows you how to setup an Aweber autoresponder account.
Video 16: How to Quickly Create Your Own eCovers
One of the ways to boost your sales copy's conversions is to use professional looking ecovers for your product. Of course, not everyone is able to fork out huge amounts for graphics designers.This video shows you how to quickly create your own ecovers.
Video 17: How to Cloak An Affiliate Link With Tinyurl
It's always recommended that you cloak your affiliate links so as to make it look nicer and prevent your commissions from being stolen by other affiliates. One of the easiest ways to cloak an affiliate link is by using Tinyurl.com. This video shows you how to cloak an affiliate link with Tunyurl.
Video 18: How To Set Up Domain Redirects
Another alternative way of masking your affiliate link is by using domain redirects. This video shows you how to setup domain redirects for affiliate marketing.
Video 19: How To Optimize Your Website Title Tags For SEO
Search eninge optimization (SEO) refers to the optimizing of one's website in order to rank high on the search engines. And a vital component of on-page optimization is by inserting your keyword into your website's title tags.This video shows you how to optimize your website title tags for SEO.
Video 20: How to Host Your Website For Free
While it is recommended to select a reliable and professional web host, there could be various reasons why you might want to use a free web host to host your website.This video shows you how to host your website for free.
Video 21: How to Register A Flippa Account
There are many website marketplaces that allow you to buy and sell websites and Flippa.com is the most popular website marketplace on the Internet. This video shows you how to register a Flippa account.
Video 22: How to Create A Zip File
If you wish to send several computer files to someone, it is best to compress or zip it into one single .zip file. Doing so also allows you to compress the file size and make it easier to transfer. This video shows you how to create a zip file using a free program.
Video 23: How to Create A Download Page
If you're selling information products, you will need to setup automatic delivery of your downloads. So you will need to redirect your customers to a download page after they purchase. This video shows you how to create a download page.
Video 24: How to Create A PDF File
The most common type of information products to sell online is an ebook. And you will need to convert your ebook into a PDF file. This video shows you how to create a PDF file for free.
Video 25: How to Surf the Web With Complete Privacy
There could be times when you want to surf websites online without revealing your true IP address for privacy reasons. This video shows you how to surf the web with complete privacy.
Video 26: How to Register for A Forum & Edit Your Forum Signature
Forums are a great place to network with like minded individuals as well as to build up your authority status online. This video shows you how to register for a forum and edit your forum signature.
Video 27: How to Setup Google Analytics
It's really important for you to track your website traffic statistics so you know which areas is working well for you. Google Analytics allow you track where your visitors are coming from and even sales conversions.This video shows you how to setup Google Analytics.
Video 28: How to Submit An Article to An Article Directory
Article marketing is one of the most traditional traffic generation techniques and is still ever effective.This video shows you how to submit an article to an article directory in return for backlinks and traffic.
Video 29: How to Import & Export Gmail Contacts
Gmail is one of the most popular email service providers on the Internet, especially with Internet marketers.This video shows you how to import and export Gmail contacts.
Video 30: How To Determine Your Website's Alexa Ranking
Alexa is a company that measures web traffic on almost every website on the internet through their increasingly popular toolbar plugin. So your Alexa ranking basically shows how much traffic your website gets as compared to other websites with a lower rank representing a higher visitor count. This video shows you how to determine your website's alexa ranking.
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Tuesday, January 24, 2012
WRONG SIDE OF THE LAW!
FARGO, N.D. – He was unemployed and receiving welfare, but Adekunle Adetiloye was somehow living lavishly, complete with a Range Rover, extended trips to England and an expensive condominium.
* Adekunle Adetiloye was sentenced Jan. 23, 2012, for his role in what authorities call one of the largest credit card fraud schemes in U.S. history.
Cass County, N.D./AP
Adekunle Adetiloye was sentenced Jan. 23, 2012, for his role in what authorities call one of the largest credit card fraud schemes in U.S. history.
EnlargeClose
Cass County, N.D./AP
Adekunle Adetiloye was sentenced Jan. 23, 2012, for his role in what authorities call one of the largest credit card fraud schemes in U.S. history.
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That alone piqued authorities' interest, but then there were two credit cards tucked away in his wallet that seemed to confirm suspicions that Adetiloye, a Nigerian-born Canadian citizen, was up to something nefarious. The cards each bore different names — Donald Douglas and Vincent Andriole — and helped authorities prosecute a case they describe as one of the largest high-tech bank robberies in U.S. history.
"Characterizing this fraud scheme as massive, if anything, is an understatement," Assistant U.S. Attorney Nick Chase of North Dakota said in court documents.
Adetiloye, 30, was sentenced Monday to nearly 18 years in prison on fraud charges. He was convicted of mail fraud, but authorities believe he masterminded a scheme to open nearly 600 fraudulent bank accounts and bilk 22 major banks out of hundreds of thousands of dollars.
Federal prosecutor Nick Chase said during the sentencing hearing in North Dakota that Adetiloye had an "insatiable hunger for other people's money."
U.S. District Judge Ralph Erickson handed down a 214-month prison term and scheduled a Feb. 15 hearing to discuss returning the nearly $1.5 million in losses to credit card companies and banks.
Defense attorney Richard Henderson had asked for a sentence of fewer than 16 years. Henderson said any prison time for his client is more difficult than it would be for American citizens because he has no family in the United States.
Investigators' efforts to deconstruct the complicated case are laid out in nearly 12,000 pages of court documents filed by lawyers in federal court.
Greg Krier, lead credit card fraud investigator for U.S. Bank, testified that it was the most complex case he had ever seen. His company, which has its own fraud unit, launched special training sessions focusing on the case in hopes of catching the culprits.
The case wound up in North Dakota after U.S. Bank's customer service center in Fargo intercepted calls by Adetiloye and others. The scheme, which took five years to investigate and litigate, was highlighted in a sentencing phase that lasted nearly a year and included numerous hearings and briefings.
The lead investigator, one of 25 people who worked on the case, put in 2,000 hours, authorities said.
Defense attorneys argued that their client, the only person charged, was a "marginal and minimal participant" whose role was to handle mail and withdraw money from ATMs. The government and the judge have said otherwise.
Erickson, the federal judge, said in court documents ahead of the sentencing that the evidence "indisputably demonstrates" that Adetiloye was a leader or organizer of the scheme. The judge calculated losses to banks at about $1.5 million, but said it could have been as high as $5 million if credit limits had been maxed out.
The trauma cannot be measured, Erickson said.
"The non-monetary harm to the victims was substantial," the judge wrote. "They lost sleep, they lost time with their families, they lost time at work, and they lost their sense of security. Some victims spent hours trying to reclaim their credit record and their identities."
Investigators said the operation accessed personal information of nearly 16,000 people, about 500 of whom had their identities stolen for the purpose of obtaining credit cards. It's alleged that more than 100 commercial mailboxes were opened under false or stolen identities.
The government said Adetiloye went so far as to mask his handwriting after a judge ordered a test of his calligraphy
Court documents show that U.S. Bank suffered the most tainted accounts, at 130, for a total loss of about $76,000. The companies alleged to have lost the most money were Citibank, at about $271,000, and Discover, at about $248,000.
Brett Bogan, security investigations manager at Reed Elsevier, the parent company of LexisNexis and ChoicePoint, told the court that data breaches of this type are extremely rare and he knew of only one other case like it. He said the company sent notices to more than 32,000 people whose personal information was compromised by the scheme.
"With their combined extensive and nationwide perspective, those entities place this fraud scheme at or near the top of their historical lists in terms of size and complexity," Chase said in court documents.
* Adekunle Adetiloye was sentenced Jan. 23, 2012, for his role in what authorities call one of the largest credit card fraud schemes in U.S. history.
Cass County, N.D./AP
Adekunle Adetiloye was sentenced Jan. 23, 2012, for his role in what authorities call one of the largest credit card fraud schemes in U.S. history.
EnlargeClose
Cass County, N.D./AP
Adekunle Adetiloye was sentenced Jan. 23, 2012, for his role in what authorities call one of the largest credit card fraud schemes in U.S. history.
Ads by Google
Top Ranked Global MBA
Ranked #2 in the World by Financial
Times. Designed for Top Executives.
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Ask A UK Lawyer Online
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A Question is Answered Every 9 Sec.
UK-Law.JustAnswer.com
LIPH - A pH Balancer
Stabilize pH For Optimal Health
Revitalize Your Skin With LIPH
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That alone piqued authorities' interest, but then there were two credit cards tucked away in his wallet that seemed to confirm suspicions that Adetiloye, a Nigerian-born Canadian citizen, was up to something nefarious. The cards each bore different names — Donald Douglas and Vincent Andriole — and helped authorities prosecute a case they describe as one of the largest high-tech bank robberies in U.S. history.
"Characterizing this fraud scheme as massive, if anything, is an understatement," Assistant U.S. Attorney Nick Chase of North Dakota said in court documents.
Adetiloye, 30, was sentenced Monday to nearly 18 years in prison on fraud charges. He was convicted of mail fraud, but authorities believe he masterminded a scheme to open nearly 600 fraudulent bank accounts and bilk 22 major banks out of hundreds of thousands of dollars.
Federal prosecutor Nick Chase said during the sentencing hearing in North Dakota that Adetiloye had an "insatiable hunger for other people's money."
U.S. District Judge Ralph Erickson handed down a 214-month prison term and scheduled a Feb. 15 hearing to discuss returning the nearly $1.5 million in losses to credit card companies and banks.
Defense attorney Richard Henderson had asked for a sentence of fewer than 16 years. Henderson said any prison time for his client is more difficult than it would be for American citizens because he has no family in the United States.
Investigators' efforts to deconstruct the complicated case are laid out in nearly 12,000 pages of court documents filed by lawyers in federal court.
Greg Krier, lead credit card fraud investigator for U.S. Bank, testified that it was the most complex case he had ever seen. His company, which has its own fraud unit, launched special training sessions focusing on the case in hopes of catching the culprits.
The case wound up in North Dakota after U.S. Bank's customer service center in Fargo intercepted calls by Adetiloye and others. The scheme, which took five years to investigate and litigate, was highlighted in a sentencing phase that lasted nearly a year and included numerous hearings and briefings.
The lead investigator, one of 25 people who worked on the case, put in 2,000 hours, authorities said.
Defense attorneys argued that their client, the only person charged, was a "marginal and minimal participant" whose role was to handle mail and withdraw money from ATMs. The government and the judge have said otherwise.
Erickson, the federal judge, said in court documents ahead of the sentencing that the evidence "indisputably demonstrates" that Adetiloye was a leader or organizer of the scheme. The judge calculated losses to banks at about $1.5 million, but said it could have been as high as $5 million if credit limits had been maxed out.
The trauma cannot be measured, Erickson said.
"The non-monetary harm to the victims was substantial," the judge wrote. "They lost sleep, they lost time with their families, they lost time at work, and they lost their sense of security. Some victims spent hours trying to reclaim their credit record and their identities."
Investigators said the operation accessed personal information of nearly 16,000 people, about 500 of whom had their identities stolen for the purpose of obtaining credit cards. It's alleged that more than 100 commercial mailboxes were opened under false or stolen identities.
The government said Adetiloye went so far as to mask his handwriting after a judge ordered a test of his calligraphy
Court documents show that U.S. Bank suffered the most tainted accounts, at 130, for a total loss of about $76,000. The companies alleged to have lost the most money were Citibank, at about $271,000, and Discover, at about $248,000.
Brett Bogan, security investigations manager at Reed Elsevier, the parent company of LexisNexis and ChoicePoint, told the court that data breaches of this type are extremely rare and he knew of only one other case like it. He said the company sent notices to more than 32,000 people whose personal information was compromised by the scheme.
"With their combined extensive and nationwide perspective, those entities place this fraud scheme at or near the top of their historical lists in terms of size and complexity," Chase said in court documents.
Sunday, January 22, 2012
BAD CUSTOMER SERVICE
"Kicked Out of a Bar Because I Didn't Want My Burger Split. Really?"
==============
Here is a BAD customer service story that is just too good not to share. This happened a few days ago to Art Sobczak of businessbyphone.com
==============
I wouldn't fault you if you don't believe what you're about to read. It is such an outrageous and bizarre example of customer treatment--I can't even call it "service"--that I might not have believed it myself. Except I experienced it last Saturday.
First, some background.
Zipps is a local, popular chain of sports bars in the Phoenix/Scottsdale area. I have visited several of their locations regularly over the past few years, including their original place, Goldie's. Their food is a notch above typical sports bar fare, they have lots of TV's, and a fun atmosphere. My friends and I watch plenty of sports, we enjoy the beverages sports fan typically consume, and have spent a nice amount with them on food and drinks over the years.
Not anymore.
Last Saturday afternoon a friend and I stopped at the Zipps on Via de Ventura road in Scottsdale. We ordered a couple of drinks and chicken wings. We played some shuffleboard, then decided to get a burger. Just one, since neither of us wanted a whole one. I told the bartender/waitress that we were just going to split a burger. She said,
"OK, there will be a split charge, and you get another side. "
I told her that we didn't want another side. In fact we didn't even care for a single side, and that they didn't need to split the burger.
Now, call me crazy, but it seems that a reasonable service person would have said, "No problem." Done deal. End of story. Thanks for the order.
I've eaten at some of the nicest, most expensive restaurants in the country. Some have split charges, some don't. When they do charge, typically they nicely divide and plate one dinner into two, often giving larger portions than if you had just ordered one dinner. I don't have a problem with that. That's a value-add, and if they want to charge for it, and the customer is agreeable to buying it, so be it. And if Zipps wants to charge for cutting a burger in half, and adding fries or slaw, that's fair. But if a customer doesn't want to buy that option, they shouldn't have to, right?
I just wanted the single burger, no sides. She insisted that she had to assess the split charge. It was "policy," and she had to follow the rules. I replied again that I just wanted one burger, one plate, not cut, no sides. She was adamant: she had to charge me since we were splitting it.
I couldn't believe what I was hearing. Trying to reason with her, I again said, "OK then, no other person will touch my burger. I,personally will just order one hamburger. I will not share it."
She told me she couldn't do that.
Again, flabbergasted, but in control and not acting rude or raising my voice in any way, I said, almost in a begging tone, "You won't sell me a single hamburger?"
"You already said you are splitting it."
Are you following the absurdity of all this so far? I am trying TO ORDER A HAMBURGER FROM A PLACE THAT SELLS HAMBURGERS and not be charged extra for something I do not want!
I then attempted to put things in perspective for her: I asked what happens when someone orders a takeout burger... does she demand to know how many people will be eating it when they get home, and then assess an extra charge? I wondered aloud if she was going to charge extra because TWO of us ate the chicken wings. What if an entire table gets one order of onion rings? Apparently that logic was a bit too much for her to process. She reluctantly put the order in for the burger.
Laughing off the entire experience, we then passed more time at the shuffleboard table. Minutes later, a guy who identified himself as the manager came up to us and said, "Excuse me, I understand you have an issue with our split charge policy."
A bit shocked that it actually escalated to this level, I smiled and said, "Well, fundamentally I do have a problem with a split charge if I do not want the burger split regardless of what I decide to do with it after I get it, and don't want the extra sides."
"That's policy. That's what she's instructed to do."
"I think it's stupid, and the fact that the bartender would take it so far is horrible customer service, and that you now are even talking to me about it raises it to an entirely new level of outrageousness."
He proceeded to defend their policy, mentioned something about their food costs (like that is something I really care about?), and was essentially treating me like I was a difficult, unreasonable customer. Please understand, in my business I deal with more bad service than the typical consumer because of the number of flights I take, and hotels, car rental companies, and restaurants I have done business with over the past 28 years. My "policy" is to always give the service provider the benefit of the doubt, and let most things slide. However, in this case, I was now pushed to a place that I rarely enter:
"Look, this is ridiculous. I'm going to talk to your CEO and discuss your policy and the treatment we're getting."
He handed me his card and said the corporate address was on there.
No, I told him I needed the name of the CEO.
He refused.
I persisted. "What? You don't know it, or you won't give it to me?"
"I won't do that."
This was getting more bizarre.
"You're telling me that you won't give me the name of your CEO? I can find it in a few minutes on my iPhone if I need to. How will he or she react when I say you would not give a customer his or her name?"
He finally relented, gave me the name, and walked away.
As you might imagine, my friend and I are now having one of those "That really didn't just happen?" discussions. A guy sitting at the bar within earshot of the interaction with the manager said, "Wow, that was weird. What was that about?" I explained what happened with the burger. He couldn't believe it either. Again, I was calm and quiet, actually laughing at the inanity of the entire situation.
The manager reappeared and interrupted. "Sir, if you talk badly about us to other customers I am going to have to ask you to leave."
Now I REALLY couldn't comprehend what was happening.
It was becoming a bit more difficult to maintain composure, but thankfully I did. "What?! You are now threatening to kick me out of here, FOR TALKING TO A GUY AT THE BAR?"
"I can't have you badmouthing us to customers."
I replied, "He asked me a question, I answered, we talked. Can you please tell me what I said to badmouth you?"
He had nothing.
"Is repeating your own 'policy' badmouthing you?"
He walked away.
At this point, the hamburger--that's hamburGER. One. Singular. Not halved--arrived at our spot at the bar. We sat down. I began eating it. Alone. A knife was conspicuously absent.
Given the surreal situation up to this point, I am now thinking that I had some great material for an article and blog post. I wanted more background. I was curious about the bartender's thought process and what really motivated her to make this an issue to begin with.
"Excuse me, just wondering, I have to ask you... why did you go to the manager with this little split charge thing?"
She responded, "It's policy. I could lose my job."
"Seriously? You're trained to agitate customers with something as small as this?"
Brace yourself for this one. You might even want to grab a chair. She said, a bit indignantly,
"Yeah, we're on to the little games customers play. We know how they try to get around things."
For one of the few times in my life, I was actually speechless. That couldn't possibly be part of their culture, could it? This chain won Sports Bar of the Year in 2011 from the local paper. I mean, really, what would training look like for that?
"Ok, class, now for the lesson on how you need to keep an eye on those diabolical, sneaky customers. They will try to rip you off at every opportunity."
A woman sitting just to the right of me at the bar witnessed this brief interaction. She leaned over and whispered, "You know, that's pretty typical here. They are so cheap. I refused to come here for two years. I sent my salad back one time and they made me feel like a fool."
I asked why she was there now. "I really like the food." She spoke in a low voice, as if she was afraid SHE would be kicked out. Reminded me of the Soup Nazi episode from Seinfeld. She obviously had experience with the way they treat customers who talk amongst themselves.
Did I mention you might not believe what I'm writing? But wait. There's more.
The manager interrupted my brief conversation with my barstool neighbor.
"I'm sorry sir..." Ahh, finally he had come to his senses and wanted to apologize.
"... I am going to ask you to pay your bill and leave."
I kid you not. "You're not serious, right?"
"I am asking you to pay your tab and leave."
"Really? Why?"
"I already told you I can't have you talking badly about us to our customers."
Apparently it is OK for THEM to abuse and insult a customer. But the thought or perception that said customer could actually tell another customer/victim about it before THEY get to them, themselves, well, that crosses the line.
I knew he could not have possibly heard my conversation with this woman. Plus, I was LISTENING to her. I said, "Can you please tell me exactly what I said that you interpreted as talking badly about you?"
He was now visibly shaken by the entire interaction. "I am not going to go there with you. I am asking you to leave."
Please note that I am still reasonably calm, and definitely not speaking more loudly than I normally would to someone on the other side of a bar. (Not that I didn't feel like screaming out what an idiot I thought he was.) "Let me be sure I'm correct here. This all started with me wanting a single hamburger, and not being forced to pay extra for something I do not want. Then you confronted me about it, unnecessarily in my opinion. In front of another customer, I might add. Then you threatened to, and now actually are kicking me out for talking to two customers who initiated conversation with me. But, you can't tell me anything I said that violates your rules. Do I have that right?"
He said, "We reserve the right to refuse service for whatever reason we choose."
Got it. Now THERE's a customer-oriented policy. I should remind you, this is a bar. It is usually common for people to talk there. In most places, to each other. You should be able to do so without the fear of being asked to leave, right?
Still trying to give this guy a shot to redeem himself, I said, "Seriously, you are kicking me out?"
"I am asking you to pay your bill and leave."
He obviously was skilled at memorizing phrases and repeating them. As for thinking for himself, well, that's another story. (An Enterprise Rental Car commercial running right now focuses on how ANY of their employees can make a decision to make something right for a customer. Hey Zipps corporate folks: give it a look. Good stuff.)
"But you still can't tell me why I'm being kicked out, right?"
Manager: "You're making a scene."
Unbelievable. I take a cleansing breath, and speak at a slow pace, since anything faster he might not be able to comprehend: "I'm calmly asking you questions that you won't answer about why you are actually expelling a good customer. That's a scene?"
Silly me, I should have known the answer. "I am asking you to pay your bill and leave."
Since I was already being banished from the premises, being the horrible nuisance that I apparently was, I asked, "If I refused to leave, would you call the police."
"If that's what I needed to do."
The thought actually crossed my mind for a fleeting moment: how much fun I could have with that juicy one. Getting arrested over not wanting my hamburger cut in half. We could video it. That's viral YouTube stuff. Then I thought better. I didn't have the energy or the inclination to be on the news for something so stupid. Worse, it could backfire. I could just see the legendary Sheriff Joe himself showing up and dragging me off, in shackles, to Tent City. I'd be thrown in with the other lowlifes... maybe people who got caught using too many sugar packets. You never know.
Finally, I gave up and let him run my credit card. Common sense, good judgment, and reasonableness would get me nowhere with someone who wasn't also using those principles.
And it's notable that during this entire time I did not use the "Do you know who I am?"-card. Not that he would actually care that an accounting of this story might have the potential to be read by hundreds of thousands of people--actually more as it gets passed on and reprinted. And that many of those could be customers. Or former customers. Or that his actions would be used as an example of what not to do in customer service training programs all over the world. Nope, I didn't want to overload him with that information. He was already shaking, and way in over his head. Instead, I simply said to him, "My name and company name are on that credit card if you care to check me out."
While signing the bill (which to their credit, surprisingly, did not include a split charge), with him staring very uncomfortably at me, as if I might try something dangerously crazy like, oh, darting over to a table and taking a bite of someone else's burger, I said, "I'm not penalizing your bartender for this, by the way." I left a 20% tip, as I typically do.
If you saw the movie, "Pretty Woman," perhaps you remember the scene where Julia Roberts' character, Vivian, who was initially treated badly by the snobby boutique saleswoman, then returned after she spent thousands of dollars elsewhere. I said something similar as I handed him the signed receipt: "Big mistake. Big. Huge!!"
Observations:
-Someone at Neighborhood Restaurants LLC, the owners of Zipps, HAS to be smart enough to grasp the concept of the "Lifetime Value of a Customer." Meaning that if a customer spends, oh, let's say $50 on a visit, and maybe pops in once a month (probably more often for good customers), that customer is worth at least $600 yearly. Multiply that by three, five, ten or more years to get the Lifetime Value. When you lose a customer, because of something stupid...ouch! I don't know about you, but as a business owner I'd rather have that money than not.
-You've heard the saying about when a customer receives bad service, they tell something like 10-20 other people, right? I've already told a couple of my good friends who also go to Zipps. Correction--used to go. There are lots of other places that will be happy to have our money.
-Oh, another small repercussion that usually doesn't happen when a customer is wronged, but, it's always a possibility, since you never know who you're dealing with: I'm also telling at least 70,000 on my email newsletter subscriber list, Tweeting it, Facebooking it, and putting it on my blog. Probably putting it on Yelp and Google reviews too. And I hope you share it with lots of people. Please pass it along. It's an entertaining story. It's better than anything I could create on my own.
-I thought about sending this to Zipps' corporate and the CEO first to get their reaction. Naahh. Anyone that has such an asinine policy in place, and actually drills it into their workers' minds to the point that they enforce it so zealously deserves to have it publicized. It'll get to them eventually. I'll be surprised if they actually care.
- at the Goldie's website, the sister bar to Zipps, under the "Philosophy" tab, the last line says, "In the end, our philosophy is a simple one- Give the people what they want!" Add your own punchline here.
-I'm not looking for any compensation from Zipps for my bad experience, nor will I accept any. (Well, food and beer for five years would be nice...NO, I can't be bought!) If they want to make things right, I'd like to see them do what any reasonable establishment does: apply the split charge ONLY WHEN THE CUSTOMER WANTS THE SPLIT! Train everyone on it. And add a policy allowing employees to make an independent decision.
-I added this point after I had written the bulk of this article, and shared the story with a few people right before you saw it: One friend said that he and his buddies experienced exactly the same thing at another Zipps location. A restaurant owner/friend said one of his customers, a CEO of a multi-million dollar company, was also kicked out of a Zipps for a similar reason. At least they seem to be consistent in the enforcement of their policies.
By the way, are you wondering about the split charge causing this entire circus?
==============
Here is a BAD customer service story that is just too good not to share. This happened a few days ago to Art Sobczak of businessbyphone.com
==============
I wouldn't fault you if you don't believe what you're about to read. It is such an outrageous and bizarre example of customer treatment--I can't even call it "service"--that I might not have believed it myself. Except I experienced it last Saturday.
First, some background.
Zipps is a local, popular chain of sports bars in the Phoenix/Scottsdale area. I have visited several of their locations regularly over the past few years, including their original place, Goldie's. Their food is a notch above typical sports bar fare, they have lots of TV's, and a fun atmosphere. My friends and I watch plenty of sports, we enjoy the beverages sports fan typically consume, and have spent a nice amount with them on food and drinks over the years.
Not anymore.
Last Saturday afternoon a friend and I stopped at the Zipps on Via de Ventura road in Scottsdale. We ordered a couple of drinks and chicken wings. We played some shuffleboard, then decided to get a burger. Just one, since neither of us wanted a whole one. I told the bartender/waitress that we were just going to split a burger. She said,
"OK, there will be a split charge, and you get another side. "
I told her that we didn't want another side. In fact we didn't even care for a single side, and that they didn't need to split the burger.
Now, call me crazy, but it seems that a reasonable service person would have said, "No problem." Done deal. End of story. Thanks for the order.
I've eaten at some of the nicest, most expensive restaurants in the country. Some have split charges, some don't. When they do charge, typically they nicely divide and plate one dinner into two, often giving larger portions than if you had just ordered one dinner. I don't have a problem with that. That's a value-add, and if they want to charge for it, and the customer is agreeable to buying it, so be it. And if Zipps wants to charge for cutting a burger in half, and adding fries or slaw, that's fair. But if a customer doesn't want to buy that option, they shouldn't have to, right?
I just wanted the single burger, no sides. She insisted that she had to assess the split charge. It was "policy," and she had to follow the rules. I replied again that I just wanted one burger, one plate, not cut, no sides. She was adamant: she had to charge me since we were splitting it.
I couldn't believe what I was hearing. Trying to reason with her, I again said, "OK then, no other person will touch my burger. I,personally will just order one hamburger. I will not share it."
She told me she couldn't do that.
Again, flabbergasted, but in control and not acting rude or raising my voice in any way, I said, almost in a begging tone, "You won't sell me a single hamburger?"
"You already said you are splitting it."
Are you following the absurdity of all this so far? I am trying TO ORDER A HAMBURGER FROM A PLACE THAT SELLS HAMBURGERS and not be charged extra for something I do not want!
I then attempted to put things in perspective for her: I asked what happens when someone orders a takeout burger... does she demand to know how many people will be eating it when they get home, and then assess an extra charge? I wondered aloud if she was going to charge extra because TWO of us ate the chicken wings. What if an entire table gets one order of onion rings? Apparently that logic was a bit too much for her to process. She reluctantly put the order in for the burger.
Laughing off the entire experience, we then passed more time at the shuffleboard table. Minutes later, a guy who identified himself as the manager came up to us and said, "Excuse me, I understand you have an issue with our split charge policy."
A bit shocked that it actually escalated to this level, I smiled and said, "Well, fundamentally I do have a problem with a split charge if I do not want the burger split regardless of what I decide to do with it after I get it, and don't want the extra sides."
"That's policy. That's what she's instructed to do."
"I think it's stupid, and the fact that the bartender would take it so far is horrible customer service, and that you now are even talking to me about it raises it to an entirely new level of outrageousness."
He proceeded to defend their policy, mentioned something about their food costs (like that is something I really care about?), and was essentially treating me like I was a difficult, unreasonable customer. Please understand, in my business I deal with more bad service than the typical consumer because of the number of flights I take, and hotels, car rental companies, and restaurants I have done business with over the past 28 years. My "policy" is to always give the service provider the benefit of the doubt, and let most things slide. However, in this case, I was now pushed to a place that I rarely enter:
"Look, this is ridiculous. I'm going to talk to your CEO and discuss your policy and the treatment we're getting."
He handed me his card and said the corporate address was on there.
No, I told him I needed the name of the CEO.
He refused.
I persisted. "What? You don't know it, or you won't give it to me?"
"I won't do that."
This was getting more bizarre.
"You're telling me that you won't give me the name of your CEO? I can find it in a few minutes on my iPhone if I need to. How will he or she react when I say you would not give a customer his or her name?"
He finally relented, gave me the name, and walked away.
As you might imagine, my friend and I are now having one of those "That really didn't just happen?" discussions. A guy sitting at the bar within earshot of the interaction with the manager said, "Wow, that was weird. What was that about?" I explained what happened with the burger. He couldn't believe it either. Again, I was calm and quiet, actually laughing at the inanity of the entire situation.
The manager reappeared and interrupted. "Sir, if you talk badly about us to other customers I am going to have to ask you to leave."
Now I REALLY couldn't comprehend what was happening.
It was becoming a bit more difficult to maintain composure, but thankfully I did. "What?! You are now threatening to kick me out of here, FOR TALKING TO A GUY AT THE BAR?"
"I can't have you badmouthing us to customers."
I replied, "He asked me a question, I answered, we talked. Can you please tell me what I said to badmouth you?"
He had nothing.
"Is repeating your own 'policy' badmouthing you?"
He walked away.
At this point, the hamburger--that's hamburGER. One. Singular. Not halved--arrived at our spot at the bar. We sat down. I began eating it. Alone. A knife was conspicuously absent.
Given the surreal situation up to this point, I am now thinking that I had some great material for an article and blog post. I wanted more background. I was curious about the bartender's thought process and what really motivated her to make this an issue to begin with.
"Excuse me, just wondering, I have to ask you... why did you go to the manager with this little split charge thing?"
She responded, "It's policy. I could lose my job."
"Seriously? You're trained to agitate customers with something as small as this?"
Brace yourself for this one. You might even want to grab a chair. She said, a bit indignantly,
"Yeah, we're on to the little games customers play. We know how they try to get around things."
For one of the few times in my life, I was actually speechless. That couldn't possibly be part of their culture, could it? This chain won Sports Bar of the Year in 2011 from the local paper. I mean, really, what would training look like for that?
"Ok, class, now for the lesson on how you need to keep an eye on those diabolical, sneaky customers. They will try to rip you off at every opportunity."
A woman sitting just to the right of me at the bar witnessed this brief interaction. She leaned over and whispered, "You know, that's pretty typical here. They are so cheap. I refused to come here for two years. I sent my salad back one time and they made me feel like a fool."
I asked why she was there now. "I really like the food." She spoke in a low voice, as if she was afraid SHE would be kicked out. Reminded me of the Soup Nazi episode from Seinfeld. She obviously had experience with the way they treat customers who talk amongst themselves.
Did I mention you might not believe what I'm writing? But wait. There's more.
The manager interrupted my brief conversation with my barstool neighbor.
"I'm sorry sir..." Ahh, finally he had come to his senses and wanted to apologize.
"... I am going to ask you to pay your bill and leave."
I kid you not. "You're not serious, right?"
"I am asking you to pay your tab and leave."
"Really? Why?"
"I already told you I can't have you talking badly about us to our customers."
Apparently it is OK for THEM to abuse and insult a customer. But the thought or perception that said customer could actually tell another customer/victim about it before THEY get to them, themselves, well, that crosses the line.
I knew he could not have possibly heard my conversation with this woman. Plus, I was LISTENING to her. I said, "Can you please tell me exactly what I said that you interpreted as talking badly about you?"
He was now visibly shaken by the entire interaction. "I am not going to go there with you. I am asking you to leave."
Please note that I am still reasonably calm, and definitely not speaking more loudly than I normally would to someone on the other side of a bar. (Not that I didn't feel like screaming out what an idiot I thought he was.) "Let me be sure I'm correct here. This all started with me wanting a single hamburger, and not being forced to pay extra for something I do not want. Then you confronted me about it, unnecessarily in my opinion. In front of another customer, I might add. Then you threatened to, and now actually are kicking me out for talking to two customers who initiated conversation with me. But, you can't tell me anything I said that violates your rules. Do I have that right?"
He said, "We reserve the right to refuse service for whatever reason we choose."
Got it. Now THERE's a customer-oriented policy. I should remind you, this is a bar. It is usually common for people to talk there. In most places, to each other. You should be able to do so without the fear of being asked to leave, right?
Still trying to give this guy a shot to redeem himself, I said, "Seriously, you are kicking me out?"
"I am asking you to pay your bill and leave."
He obviously was skilled at memorizing phrases and repeating them. As for thinking for himself, well, that's another story. (An Enterprise Rental Car commercial running right now focuses on how ANY of their employees can make a decision to make something right for a customer. Hey Zipps corporate folks: give it a look. Good stuff.)
"But you still can't tell me why I'm being kicked out, right?"
Manager: "You're making a scene."
Unbelievable. I take a cleansing breath, and speak at a slow pace, since anything faster he might not be able to comprehend: "I'm calmly asking you questions that you won't answer about why you are actually expelling a good customer. That's a scene?"
Silly me, I should have known the answer. "I am asking you to pay your bill and leave."
Since I was already being banished from the premises, being the horrible nuisance that I apparently was, I asked, "If I refused to leave, would you call the police."
"If that's what I needed to do."
The thought actually crossed my mind for a fleeting moment: how much fun I could have with that juicy one. Getting arrested over not wanting my hamburger cut in half. We could video it. That's viral YouTube stuff. Then I thought better. I didn't have the energy or the inclination to be on the news for something so stupid. Worse, it could backfire. I could just see the legendary Sheriff Joe himself showing up and dragging me off, in shackles, to Tent City. I'd be thrown in with the other lowlifes... maybe people who got caught using too many sugar packets. You never know.
Finally, I gave up and let him run my credit card. Common sense, good judgment, and reasonableness would get me nowhere with someone who wasn't also using those principles.
And it's notable that during this entire time I did not use the "Do you know who I am?"-card. Not that he would actually care that an accounting of this story might have the potential to be read by hundreds of thousands of people--actually more as it gets passed on and reprinted. And that many of those could be customers. Or former customers. Or that his actions would be used as an example of what not to do in customer service training programs all over the world. Nope, I didn't want to overload him with that information. He was already shaking, and way in over his head. Instead, I simply said to him, "My name and company name are on that credit card if you care to check me out."
While signing the bill (which to their credit, surprisingly, did not include a split charge), with him staring very uncomfortably at me, as if I might try something dangerously crazy like, oh, darting over to a table and taking a bite of someone else's burger, I said, "I'm not penalizing your bartender for this, by the way." I left a 20% tip, as I typically do.
If you saw the movie, "Pretty Woman," perhaps you remember the scene where Julia Roberts' character, Vivian, who was initially treated badly by the snobby boutique saleswoman, then returned after she spent thousands of dollars elsewhere. I said something similar as I handed him the signed receipt: "Big mistake. Big. Huge!!"
Observations:
-Someone at Neighborhood Restaurants LLC, the owners of Zipps, HAS to be smart enough to grasp the concept of the "Lifetime Value of a Customer." Meaning that if a customer spends, oh, let's say $50 on a visit, and maybe pops in once a month (probably more often for good customers), that customer is worth at least $600 yearly. Multiply that by three, five, ten or more years to get the Lifetime Value. When you lose a customer, because of something stupid...ouch! I don't know about you, but as a business owner I'd rather have that money than not.
-You've heard the saying about when a customer receives bad service, they tell something like 10-20 other people, right? I've already told a couple of my good friends who also go to Zipps. Correction--used to go. There are lots of other places that will be happy to have our money.
-Oh, another small repercussion that usually doesn't happen when a customer is wronged, but, it's always a possibility, since you never know who you're dealing with: I'm also telling at least 70,000 on my email newsletter subscriber list, Tweeting it, Facebooking it, and putting it on my blog. Probably putting it on Yelp and Google reviews too. And I hope you share it with lots of people. Please pass it along. It's an entertaining story. It's better than anything I could create on my own.
-I thought about sending this to Zipps' corporate and the CEO first to get their reaction. Naahh. Anyone that has such an asinine policy in place, and actually drills it into their workers' minds to the point that they enforce it so zealously deserves to have it publicized. It'll get to them eventually. I'll be surprised if they actually care.
- at the Goldie's website, the sister bar to Zipps, under the "Philosophy" tab, the last line says, "In the end, our philosophy is a simple one- Give the people what they want!" Add your own punchline here.
-I'm not looking for any compensation from Zipps for my bad experience, nor will I accept any. (Well, food and beer for five years would be nice...NO, I can't be bought!) If they want to make things right, I'd like to see them do what any reasonable establishment does: apply the split charge ONLY WHEN THE CUSTOMER WANTS THE SPLIT! Train everyone on it. And add a policy allowing employees to make an independent decision.
-I added this point after I had written the bulk of this article, and shared the story with a few people right before you saw it: One friend said that he and his buddies experienced exactly the same thing at another Zipps location. A restaurant owner/friend said one of his customers, a CEO of a multi-million dollar company, was also kicked out of a Zipps for a similar reason. At least they seem to be consistent in the enforcement of their policies.
By the way, are you wondering about the split charge causing this entire circus?
Saturday, December 17, 2011
INTERNATIONAL MUSIC CAREER
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